Privacy Policy

How we handle and protect your personal information at Quidralommtholao.

Last updated:

Introduction

Quidralommtholao is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quidralommtholao.world or use our bag, backpack, and fabric cover repair services. We operate in Canada and comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).

Information We Collect

We collect information that you voluntarily provide to us when you:

  • Submit a contact form or repair request
  • Subscribe to our newsletter
  • Request a quote for bag or backpack repairs
  • Communicate with us via email or phone

This information may include your name, email address, phone number, and details about your bag repair needs.

How We Use Your Information

We use the information we collect to:

  • Provide repair services for bags, backpacks, and fabric covers
  • Communicate with you about your repair orders and inquiries
  • Send repair status updates and pickup notifications
  • Improve our repair services and customer experience
  • Respond to your questions about our fabric repair techniques

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in our bag repair operations
  • To comply with legal obligations
  • To protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure handling of repair order details and customer contact information.

Your Rights

Under Canadian privacy law (PIPEDA and, where applicable, British Columbia’s Personal Information Protection Act), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent for collection, use, or disclosure (where consent is the legal basis), subject to legal or contractual restrictions
  • Opt out of marketing communications at any time

We will respond to access and correction requests within the timeframes required by applicable law. There is no cost for reasonable access requests.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to resolve disputes, and to comply with legal and regulatory obligations. Repair and contact records are typically retained for a period of seven (7) years after the last transaction or contact, unless a longer retention period is required by law.

International Transfers

Your information may be processed or stored in Canada. Where we use service providers or technology that process data outside Canada (for example, for hosting or analytics), we take steps to ensure that your information is protected in accordance with Canadian privacy standards and applicable agreements.

Advertising and Third-Party Marketing

We may work with third-party advertising partners, such as Google, to show you relevant ads on other websites or platforms. These partners may use cookies and similar technologies to collect information about your visits to our site and other sites to provide interest-based advertising. You can control or opt out of interest-based advertising through your browser or device settings, or via:

We do not sell your personal information to third parties for advertising. Our use of advertising tools is described further in our Cookies Policy.

Marketing Communications and Unsubscribe

Under Canada’s Anti-Spam Legislation (CASL), we only send commercial electronic messages (e.g. newsletters, promotions) with your express consent. You may unsubscribe at any time by contacting us using the details below or by using the unsubscribe link in any marketing email. We will process unsubscribe requests within ten (10) business days at no cost to you.

Cookies

Our website uses cookies to enhance your browsing experience. For more information, please see our Cookies Policy.

Accountability and Complaints

We are responsible for the personal information under our control. If you have a concern about our privacy practices, please contact us first using the details below. If you are not satisfied with our response, you may file a complaint with:

  • Office of the Privacy Commissioner of Canada: File a complaint about a business
  • Office of the Information and Privacy Commissioner for British Columbia (OIPC BC): for matters under B.C.’s Personal Information Protection Act, complaints

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: callme@quidralommtholao.world
  • Phone: +1 604 669 8090
  • Address: 309 Cambie St., Vancouver, BC V6B 1E8, Canada

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy, where permitted by law.