Our commitment to quality repairs and customer satisfaction at Quidralommtholao.
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At Quidralommtholao, we stand behind the quality of our bag, backpack, and fabric cover repairs. We are committed to ensuring your complete satisfaction with our work.
All repairs performed by Quidralommtholao come with a 30-day workmanship guarantee. If a repair fails under normal use within this period, we will re-repair the item at no additional cost.
If you experience an issue with your repair within the guarantee period:
Custom seasonal fabric covers are made to order and are non-refundable. However, if there is a manufacturing defect or sizing error on our part, we will remake the cover at no charge.
Please collect your repaired items within 30 days of completion notification. Items left uncollected for more than 90 days may be donated or disposed of, and Quidralommtholao will not be held responsible.
Since our services involve labour and materials, refunds are generally not offered once work has begun. In cases where we are unable to complete a satisfactory repair, we will discuss alternative solutions, including partial refunds where appropriate. If you cancel before work has started, any deposit or prepayment may be refunded in accordance with our cancellation terms; please contact us to confirm.
We provide repair services in British Columbia and aim to treat all customers fairly. If you have a concern about a repair or our return and guarantee policy, please contact us first. You may also have rights under the Business Practices and Consumer Protection Act (B.C.). For general consumer information and complaints, you can contact Consumer Protection BC.
For questions about returns, guarantees, or any concerns with your repair: